Posted: 9/5/2012 3:01:35 PM
Louisiana Business Emergency Operations Center
Posted Date: 9/5/2012

POWER UPDATE: As of Wednesday morning, Entergy is reporting 291 customers without power in St. Charles Parish. If power is on around you there may be an issue with the line to your particular house. Please call Entergy to report your outage and receive further instructions at 1-800-ENTERGY.

FEMA INDIVIDUAL ASSISTANCE: If you are a resident interested in registering for IA, call 1-800-621-3362 or register online at Please note that residents MUST notify their insurance companies of any property damages prior to obtaining IA.

DISASTER FOOD STAMPS (DSNAP): Residents may pre-apply for disaster food stamps by calling 1-888-524-3578 or visiting We will have a site set up in St. Charles Parish within the next few days. Contrary to what was posted yesterday, SCP residents are NOT able to pick up DSNAP at alternate locations at this time. Once we get more information we will announce.

DISASTER UNEMPLOYMENT ASSISTANCE: People in St. Charles Parish whose jobs have been lost or interrupted as a direct result of Hurricane Isaac in parishes approved for FEMA’s individual disaster assistance are eligible for Disaster Unemployment Assistance (DUA). Anyone who has not returned to work as of Sept. 8, 2012 can apply. The deadline to apply is Oct. 2, 2012. To apply visit or call 866-783-5567.

BUILDING PERMITS: Permits are required for the repair of storm-related damages to structures, including roof repairs. The St. Charles Parish Council has waived all permit fees relating to hurricane repairs. Damage to home or business electrical service requires permits and inspections prior to reconnection.

For those whose electrical panel or meter box has separated from their homes, an electrician is required to do the work. Inspections may be scheduled by calling (985) 655-1070. Inspection fees have been waived. Please keep in mind that insurance companies frequently require proof of compliance with building codes for release of funds. For more information please call the Department of Planning and Zoning at (985) 783-5060.

GARBAGE PICKUP: Regular residential garbage pickup has resumed as of Aug. 31. This is for cans and bagged items ONLY. Please note that pickup is running behind due to long waits at the landfill, but crews should be covering any missed addresses the following day. Garbage issues may be addressed to (985) 331-8604 or by filling out the form at under 'I Want To…' >> 'Report.'

DEBRIS PICKUP: Debris pickup is ongoing. The process is estimated to take 4 to 6 weeks due to the amount of debris and estimated wait time at the landfill. This is for storm-related tree limbs, vegetation and white goods. DO NOT bag tree limbs or large vegetative debris. Remember not to block fire hydrants, water meters, gas meters, cable or phone pedestals or drainage infrastructure. Separate all types of debris (vegetative, construction and demolition, white goods, etc.) as each is handled differently. Vegetative debris will be removed FIRST. Residents should place small bagged items (leaves, spoiled food, etc.) in their garbage cans for faster removal through regular garbage collection. Do not mix household garbage and debris. For example, don't add tree branches to your garbage can on top of garbage bags, and do not place piles of debris around garbage cans to where the debris would have to be moved to get to the can.

Please place all debris at your curb. Please do not place debris on neutral grounds. The contractor cannot enter private property to pick up debris. Those living on state highways that are able to place debris along a parish street are encouraged to do so. The parish is NOT legally allowed to pick up debris on state highway rights-of-way. (This is important especially on Highways 306 in Bayou Gauche and Old Spanish Trail in Boutte and Paradis.)


  • Please call 1-800-ENTERGY or 1-800-9-OUTAGE for information on or to report power outages.
  • All private nonprofits with damages as a result of Isaac that have been registered with the Secretary of State’s Office and are 501C3s should call (985) 783-5050.
  • Due to damage and debris, all parish parks will be CLOSED until further notice.
  • Please remove plywood window coverings as soon as possible to allow rescue and/or retreat in case of fire at your residence.

Please stay tuned to local media, Cox Cable Channel 6 in St. Charles Parish,, 1-888-SCP-9EOC or 1370 AM in St. Charles Parish for further announcements. The parish's social media sites will be updated continuously at and To sign up for emergency text messages and e-mails, visit and click on 'Emergency Alert System' on the left side of the page as well as 'E-Newsletters' at the top of the page.

Any questions may be directed to the St. Charles Parish Emergency Operations Center at (985) 783-5050 24 hours a day.

LA State Police - 1-800-469-4828
FEMA - 1-800-621-FEMA
Red Cross - 1-866-GET-INFO or 985-785-0647
St. Charles Parish Hospital - 985-785-6242
St. Charles Parish Department of Community Services 985-764-7944
Contract Monitor (garbage and debris) - 985-331-8604
Atmos Energy - 1-888-286-6700
Cox Communications - 504-304-8444

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