Posted: 9/2/2012 5:14:48 PM
Louisiana Business Emergency Operations Center
Posted Date: 9/2/2012

Please share this information with your neighbors and friends who may not have access to the Internet. Thank you!

11:30 a.m. Sept. 2, 2012 | Isaac Update #13

SEWER SYSTEM STATUS: We continue to ask residents cut down on sewerage usage as widespread power outages are causing sewer backups. This includes activities such as taking showers, washing clothes, washing dishes, flushing, etc. As residents return and the system gets more use, backups will become more of an issue. We will continue to request this of our residents until power is fully restored across the parish. Tap water remains SAFE in St. Charles Parish.

POWER UPDATE: As of this morning, 10,000 customers remain without power in St. Charles Parish. Entergy has 275 linemen in the area, 130 tree trimmers and 24 scouts. The current estimate to have power restored to the entire parish is Tuesday. Please note crews do not always have to be in your neighborhood to restore power to your home. Crews are working in all communities. We are posting areas where power has been restored at The town of Montz is serviced by the the LaPlace substation, which is still underwater in LaPlace. Crews are repairing lines in Montz so that when the waters recede power can be restored immediately. Entergy also has a 20-man crew working on a feeder out of Kenner into St. Rose. They are hopeful to get St. Rose through St. Rose Elementary powered today. Much of the damage to power infrastructure is in marshy areas, requiring specialized equipment to repair.

INDIVIDUAL ASSISTANCE: FEMA damage assessment teams are in the parish today determining the parish's eligibility for individual assistance. Parish President V.J. St. Pierre has asked Gov. Jindal to intervene with FEMA to allow St. Charles Parish residents to apply for individual FEMA assistance. At this time residents may pre-apply for disaster food stamps should the program become available in SCP by calling 1-888-524-3578 or visiting

RED CROSS ASSISTANCE: St. Charles Parish has provided a list of damaged homes to the Red Cross, which has sent outreach teams to those locations to offer assistance. Those needing Red Cross assistance can call 1-866-GET-INFO.

GARBAGE PICKUP: Regular residential garbage pickup has resumed as of Aug. 31. This is for cans and bagged items ONLY. Trucks will pass as long as streets are passable. Labor Day is NOT a holiday for garbage pickup. Please note that pickup is running behind due to long waits at the landfill but they will be covering any missed addresses the following day.

DEBRIS PICKUP: Debris pickup will begin Tuesday. This is for storm-related tree limbs, vegetation and white goods. DO NOT bag tree limbs or large vegetative debris. (Remember not to block fire hydrants, water meters, gas meters, cable or phone pedestals or drainage infrastructure.) Please place all debris at your curb. Please do not place debris on neutral grounds. The contractor cannot enter private property to pick up debris. Those living on state highways that are able to place debris along a parish street are encouraged to do so. The parish is NOT legally allowed to pick up debris on state highway rights-of-way. (This is important especially on Highways 306 and Old Spanish Trail.)

FLOODING STATUS: Willowridge subdivision is experiencing some street flooding, as well as the Magnolia Ridge area of Boutte. Water levels will continue to rise and fall as water tries to work its way out of St. Charles Parish. It will take a while to do that. The Army Corps of Engineers and the National Weather Service advise there will only be small rises which will only bring street flooding, not home flooding. We have seen water levels go down at Magnolia Ridge this morning.

PARISH ACTIONS: Damage assessment teams have identified 464 damaged structures across the parish. Public Works and Wastewater crews are busy clearing canals and pump station intakes, clearing downed trees, refueling generators and pumping down lift stations. Officials are asking people to stay away from the HESCO baskets up along Bayou Des Allemands. They will remain up through the duration of hurricane season.

CURFEW: The curfew has been lifted by the St. Charles Parish Sheriff's Office. Deputies will continue to patrol under the Sheriff's Office's hurricane plan, which means there are still more than three times the normal amount of deputies on patrol. Increased patrols will also focus on areas which will still be without electricity.


  • If traveling through flooded areas, please drive slowly. It is ILLEGAL to create wakes that could potentially push water into homes and/or businesses.
  • Please call 1-800-ENTERGY or 1-800-9-OUTAGE for information on or to report power outages.
  • We have had official reports of four homes flooding and ask any other residents who might have experienced flooding in St. Charles Parish to call in to EOC at (985) 783-5050 to report.
  • All private nonprofits with damages as a result of Isaac that have been registered with the Secretary of State’s Office and are 501C3’s should call (985) 783-5050.

COMMODITIES DISTRIBUTION: St. Charles Parish does NOT anticipate opening a commodities distribution location at this time (i.e. MREs, ice). Stores have reopened for residents to restock supplies. The water supply in St. Charles Parish is safe. The parish is posting store openings at

SAFETY: Please STAY AWAY from downed power lines! Also please inspect your homes carefully and turn off the main breaker if power lines have pulled away from your residence. Fire hazards do exist as power is restored.

GOVERNMENT OFFICES: Parish offices will be closed through Monday. Non-essential government employees are expected to report to work on Tuesday, Sept. 4.

SCHOOLS INFORMATION: Public schools will remain closed through the rest of the week and the regularly scheduled Labor Day holiday on Monday. All athletic events for the week and weekend have been cancelled.

SITUATIONAL AWARENESS: Residents can report downed power lines, downed trees, high water and business openings to EOC by calling (985) 783-5050 or e-mailing The Public Information Office will be maintaining a list of such information for residents to use as a resource at

BUILDING PERMITS: Permits are required for the repair of storm-related damages to structures, including roof repairs. Damage to home or business electrical service requires permits and inspections prior to reconnection. Please keep in mind that insurance companies frequently require proof of compliance with building codes for relase of funds. For more information please call (985) 783-5000.

Please stay tuned to local media, Cox Cable Channel 6 in St. Charles Parish,, 1-888-SCP-9EOC or 1370 AM in St. Charles Parish for further announcements. The parish's social media sites will be updated continuously at and To sign up for emergency text messages and e-mails, visit and click on 'Emergency Alert System' on the left side of the page as well as 'E-Newsletters' at the top of the page.

Any questions may be directed to the St. Charles Parish Emergency Operations Center at (985) 783-5050 24 hours a day.


  • LA State Police - 1-800-469-4828
  • FEMA - 1-800-621-FEMA
  • Red Cross - 1-866-GET-INFO
  • St. Charles Parish Hospital - 985-785-6242
  • Lafourche Parish - 985-637-5195
  • St. John Parish - 985-652-2222
  • Atmos Energy - 1-888-286-6700
  • Cox Communications - 504-304-8444

The mission of St. Charles Parish government is to provide high quality, efficient services to sustain and enhance the quality of life for all residents of St. Charles Parish.

The LA BEOC Portal is designed and developed by the NIMSAT Institute under the Cooperative Endeavor Agreement with the Louisiana Governor's Office of Homeland Security and Emergency Preparedness (GOHSEP)


© Copyright 2010-2019, NIMSAT. All rights reserved. Terms of Service. Portal Guidelines.