Posted: 9/4/2012 1:04:20 PM
Louisiana Business Emergency Operations Center
Posted Date: 9/4/2012
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SEWER SYSTEM STATUS: Montz residents ONLY are asked to limit sewer usage today as Entergy continues to work on power issues in the area. Entergy is estimating power will be disconnected to the area for approximately seven hours today.

POWER UPDATE: As of Tuesday morning, 1,519 customers remain without power in St. Charles Parish. The current estimate to have power restored to the entire parish is the end of the day today (Tuesday). Please note crews do not always have to be in your neighborhood to restore power to your home.

Crews are also working to power up the remainder of St. Rose, remaining streets in Luling and Killona, and pockets of outages in other areas.

If power is on around you there may be an issue with the line going to your particular house. Please call Entergy to report your outage and receive further instructions at 1-800-ENTERGY.

INDIVIDUAL ASSISTANCE: St. Charles Parish has been APPROVED for FEMA Individual Assistance (IA). If you are a resident interested in registering for IA, call 1-800-621-3362 or register online at Please note that residents MUST notify their insurance companies of any property damages prior to obtaining IA.

At this time residents may pre-apply for disaster food stamps should the program become available in SCP by calling 1-888-524-3578 or visiting

FEMA has temporary housing assistance available for St. Charles Parish residents on a case-by-case basis. Call 1-800-621-3362 to apply.

RED CROSS ASSISTANCE: Those needing Red Cross assistance for sheltering, etc. may call EOC at (985) 783-5050 or 211 for resource information.

BUILDING PERMITS: Permits are required for the repair of storm-related damages to structures, including roof repairs. The parish council will consider waiving permit fees at its regular meeting today (Tuesday). Damage to home or business electrical service requires permits and inspections prior to reconnection.

For those whose electrical panel or meter box has separated from their homes, an electrician is required to do the work. Inspections may be scheduled by calling (985) 655-1070. Inspection fees have been waived. Please keep in mind that insurance companies frequently require proof of compliance with building codes for release of funds. For more information please call (985) 783-5000.

GARBAGE PICKUP: Regular residential garbage pickup has resumed as of Aug. 31. This is for cans and bagged items ONLY. Trucks will pass as long as streets are passable. Please note that pickup is running behind due to long waits at the landfill, but crews will be covering any missed addresses the following day. Garbage issues may be addressed to (985) 331-8604 or by filling out the form here.

DEBRIS PICKUP: Debris pickup will begin today (Tuesday). This is for storm-related tree limbs, vegetation and white goods. DO NOT bag tree limbs or large vegetative debris. (Remember not to block fire hydrants, water meters, gas meters, cable or phone pedestals or drainage infrastructure.)

Please place all debris at your curb. Please do not place debris on neutral grounds. The contractor cannot enter private property to pick up debris. Those living on state highways that are able to place debris along a parish street are encouraged to do so. The parish is NOT legally allowed to pick up debris on state highway rights-of-way. (This is important especially on Highways 306 in Bayou Gauche and Old Spanish Trail in Boutte and Paradis.)

FLOODING STATUS: Willowridge subdivision in Luling is experiencing some street flooding, as well as the Magnolia Ridge area of Boutte, Cajun Paradise in Paradis and Bayou Gauche Island. We are beginning to see water levels recede.

PARISH ACTIONS: Public Works and Wastewater crews are busy clearing canals and pump station intakes, repairing pump stations, clearing downed trees. Officials are asking people to stay away from the HESCO baskets up along Bayou Des Allemands. They will remain up through the duration of hurricane season. PUBLIC


  • Please call 1-800-ENTERGY or 1-800-9-OUTAGE for information on or to report power outages.
  • We have had official reports of five homes flooding and ask any other residents who might have experienced flooding in St. Charles Parish to call in to EOC at (985) 783-5050 to report.
  • All private nonprofits with damages as a result of Isaac that have been registered with the Secretary of State’s Office and are 501C3’s should call (985) 783-5050.

SAFETY: Please STAY AWAY from downed power lines! Also please inspect your homes carefully and turn off the main breaker if power lines have pulled away from your residence. Fire hazards do exist as power is restored.

Please stay tuned to local media, Cox Cable Channel 6 in St. Charles Parish,, 1-888-SCP-9EOC or 1370 AM in St. Charles Parish for further announcements. The parish's social media sites will be updated continuously at and To sign up for emergency text messages and e-mails, visit and click on 'Emergency Alert System' on the left side of the page as well as 'E-Newsletters' at the top of the page.

Any questions may be directed to the St. Charles Parish Emergency Operations Center at (985) 783-5050 24 hours a day.


  • LA State Police - 1-800-469-4828
  • FEMA - 1-800-621-FEMA
  • Red Cross - 1-866-GET-INFO
  • St. Charles Parish Hospital - 985-785-6242
  • Lafourche Parish - 985-637-5195
  • St. John Parish - 985-652-2222
  • Atmos Energy - 1-888-286-6700
  • Cox Communications - 504-304-8444

The mission of St. Charles Parish government is to provide high quality, efficient services to sustain and enhance the quality of life for all residents of St. Charles Parish.

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