FEMA Offers Equal Access to All Disaster Survivors

BATON ROUGE, La. – FEMA and the state of Louisiana are committed to providing disaster assistance to people with
disabilities and access and functional needs. Assistance is also available for those who communicate in languages
other than English.

Some individuals without a disability may have temporary or long-term conditions where they also need a little extra
help but might not think to ask for it. FEMA offers extra assistance to people such as older adults, individuals who
have difficulty with English, or those who have problems with transportation or finances. Be sure to answer “yes” to
question 24, which asks about functional needs on FEMA’s application to see how we can help.

How to Apply
The fastest and easiest way to apply is by visiting DisasterAssistance.gov.
Survivors can also apply by calling the FEMA Helpline at 800-621-3362.

When you apply for assistance, have the following information readily available:
▪ A current phone number where you can be contacted
▪ Your address at the time of the disaster and the address where you are now staying
▪ Your Social Security number, if available
▪ A general list of damage and losses if you know what they are
▪ Your insurance policy number and the name of your agent or company

Reasonable Accommodations
If you need accommodations or assistance due to a disability, ask FEMA at the time of applying or anytime
throughout the assistance process. Here’s how:
▪ Call the disaster assistance helpline at 800-621-3362. If you use a relay service, such as video relay service
(VRS), captioned telephone service or others, give FEMA the number for that service.
▪ FEMA can provide interpreters, real-time captioning, and information in alternate formats such as large- print,
audio, and electronic versions. The agency also provides free services to help survivors communicate with its
staff and understand FEMA programs. Among the aids are:
▪ Information available in accessible electronic formats on FEMA’s website and social media
▪ Qualified American Sign Language interpreters
▪ Qualified multilingual interpreters
▪ Information written in multiple languages

For the latest information visit fema.gov/disaster/4611. Follow the FEMA Region 6 Twitter account at
twitter.com/FEMARegion6 or on Facebook at facebook.com/FEMARegion6/.

# # #