FEMA Fact Sheet
Survivors should be aware that con artists and criminals may try to obtain money or steal
personal information through fraud, scams or identity theft. In some cases, thieves try to
register with FEMA using names, addresses and Social Security numbers they have stolen
Phony property inspections:
▪ Be on alert if somebody asks for your nine-digit registration number. FEMA inspectors will never ask for this
information. They already have it in their records.
▪ No government disaster assistance official will call you to ask for your financial account information. If you doubt
a FEMA representative is legitimate, hang up and call the FEMA Helpline at 800-621-3362 to report the incident.
▪ Housing inspectors never charge a fee to inspect your property.
Phony building contractors:
▪ FEMA does not hire or endorse specific contractors to fix homes or recommend repairs. A FEMA housing
inspector’s job is to verify damage.
▪ Always hire a reputable engineer, architect or building official to inspect your home. An unethical contractor may
create damage to get work.
▪ When in doubt, report any suspicious behavior to your local authorities.
FEMA Disaster Survivor Assistance
▪ Federal and local disaster workers do not solicit or accept money. Don’t trust anyone who offers financial help
and then asks for money or personal information.
▪ Do not disclose information to any unsolicited telephone calls and e-mails from individuals claiming to be FEMA
or federal employees. FEMA will not contact you unless you have called FEMA first or applied for assistance.
▪ FEMA representatives will ask for social security and bank account numbers when you apply and may ask for it
again after you apply. Be cautious when giving this information to others who ask for it. Scam artists may pose
as government officials, aid workers, or insurance company employees.
▪ Ask to see ID badges. All FEMA representatives carry an identification badge with a photograph. A FEMA shirt or
jacket is not proof of identity.
Blue Roof Program
▪ Blue Roof representatives never solicit your participation, nor will they ask for Social Security, bank account
numbers or any compensation for this service. You must apply for the Blue Roof program and complete a Right
of Entry form.
To report scams, fraud and identity-theft contact:
▪ FEMA’s toll-free Disaster Fraud Hotline at 866-720-5721;
▪ Office of the Attorney General Consumer Protection Section, P.O. Box 94005, Baton Rouge, LA 70804-9005,
▪ Louisiana State Licensing Board for Contractors at https://arlspublic.lslbc.louisiana.gov/Home/Index; or
▪ Local law-enforcement agencies.
For the latest information on Hurricane Ida, visit fema.gov/disaster/4611. Or follow the FEMA Region 6 Twitter
account at twitter.com/FEMARegion6.
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